Refund Policy

Paid subscriptions are billed immediately when you start a new paid plan, upgrade to a higher tier, or switch from monthly to annual billing.

We do not issue refunds for partial billing periods, unused credits, scheduled cancellations, or scheduled downgrades. When you cancel, your paid access remains active until the end of the current billing term and then reverts to the Free plan.

Credits that have already been used to generate content cannot be refunded under any circumstances.

If you believe credits were consumed in error due to a platform fault, please contact support within 7 days with your generation ID and we will review the case.

Extra Credits Blocks are one-time purchases, not a subscription. Once the credits are added to your wallet the charge is non-refundable.

Each block is valid for 90 days from purchase and does not renew. Any credits left unused at the end of that window expire.

Downgrades, annual-to-monthly switches, and cancellations stay active until the end of the current paid billing period. They do not reduce access immediately.

Extra Credits Blocks you have already purchased are not affected by downgrades or cancellations — they remain usable for the rest of their 90-day window. Buying new blocks requires an eligible plan (Advanced, Infinite, or Wonder).

If a payment fails, access to paid entitlements may be suspended until Dodo Payments confirms a successful recovery charge.

Questions about billing can be reviewed from your Profile › Billing section. For refund requests or billing disputes, contact our support team before starting a new subscription.

We aim to respond to all billing inquiries within 2 business days.