Refund Policy

Paid subscriptions are billed immediately when you start a new paid plan, upgrade to a higher tier, or switch from monthly to annual billing.

We do not issue refunds for partial billing periods, unused credits, scheduled cancellations, or scheduled downgrades. When you cancel, your paid access remains active until the end of the current billing term and then reverts to the Free plan.

Credits that have already been used to generate content cannot be refunded under any circumstances.

If you believe credits were consumed in error due to a platform fault, please contact support within 7 days with your generation ID and we will review the case.

Optional monthly credit add-on subscriptions are charged at the start of each monthly add-on cycle. These charges are non-refundable.

You may cancel or reduce your add-on at any time. The cancellation takes effect at the next renewal date.

Downgrades, annual-to-monthly switches, and cancellations stay active until the end of the current paid billing period. They do not reduce access immediately.

Moving to Essential or Free from an add-on-eligible plan (Advanced, Infinite, Wonder) cancels the add-on immediately and clears any leftover add-on credit balance.

If a payment fails, access to paid entitlements may be suspended until Dodo Payments confirms a successful recovery charge.

Questions about billing can be reviewed from your Profile › Billing section. For refund requests or billing disputes, contact our support team before starting a new subscription.

We aim to respond to all billing inquiries within 2 business days.